Work through this to-do list:

• [ ] I understand that my contract is a signed detailed plan, not a blueprint. It is to be followed exactly in order to best serve my client as well as my business.

• [ ] I UNDERSTAND THAT MY CONTRACT IS A SIGNED DETAILED PLAN NOT A BLUEPRINT, HUNNY!!!!!!!

ALL CAPS ONLY RESPONSE:

• [ ] What are they asking for that isn't in the contract?

• [ ] What does my contract clearly state that contradicts what they want?

• [ ] Do I even offer this?

• [ ] Am I willing to create a new project for them in order to fulfill this request or do I want them to go elsewhere for this work?

Choose the template that best describes your situation:

• I offer this, but it's not in the scope outlined in the contract. I wouldn't mind doing this for my client, but I need to book this as a new project with additional payment and another contract.
• I don't offer this! Why why why are they assuming I'll do this?!