Work through this to-do list:
- [ ] This is the reason I'm letting go of my client:
- [ ] This is my much softer probably fictitious reason that I'm going to tell my client:
- [ ] What money do they owe me?
- [ ] Am I going to fulfill any more work with them before letting them go?
- [ ] I am prepared to refund them if contractually or verbally obligated. Do what's right.
- [ ] If this is a barter situation where I'm not upholding my end of the deal, I understand that I need to pay them in full immediately for the service they fulfilled.
Choose the template that best suits your situation:
- They've been a great client, but I want to move my business in a different direction that no longer allows me to spend time on these services. I'm hitting this head-on during a gap between services.
- They've been a great client, but I'm ready to move my business in a different direction. I'm giving them a heads up and am going to fulfill their latest request before ending this relationship with them. I understand that they may not want me to fulfill this latest request anymore and I won't take it personally or back down from my business goals for them.
- Where to begin! I'm tempted to refund them all of their money and finish out the project for free! I can't do anything right for this client and I just want this nightmare over with.